REQUIRED KNOWLEDGE AND SKILLS

This describes the essential knowledge and skills and their level required for this unit

Required knowledge

Relevant legislation and regulations including OHampS and road safety legislation

Relevant OHampS and environmental procedures and regulations

Key elements of industrial relations relevant to the transport industry

Workplace procedures codes of practice standards and duty of care requirements as they apply to the transport industry

Sources of information and documentation needed in the transport industry

Workplace structures including roles and responsibilities

Depotcompany locations

Emergency procedures

Basic workplace documentation and record keeping procedures and requirements

Customer service standards and procedures

Workplace hazards and related minimisation procedures

Personal protective equipment and instructions for its use

Required skills

Communicate effectively with others when completing workplace orientation and induction procedures

Read and interpret instructions procedures information and signs relevant to the job role

Interpret and follow operational instructions and prioritise work

Complete documentation related to job role

Operate electronic communication equipment to required protocol

Work collaboratively with others when completing job role activities

Adapt appropriately to cultural differences in the workplace including modes of behaviour and interactions with others

Promptly report andor address any identified problems that may occur when completing induction to the transport industry

Monitor work activities in terms of planned schedule

Modify activities depending on differing operational contingencies risk situations and environments

Apply fatigue management knowledge and techniques

Work systematically with required attention to detail without injury to self or others or damage to goods or equipment

Identify workplace products and services and their features

Identify and correctly use equipment processes and procedures

Operate and adapt to differences in equipment in accordance with standard operating procedures

Select and use required personal protective equipment conforming to industry and OHampS standards

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria required knowledge and skills the range statement and the assessment guidelines for this Training Package

Critical aspects for assessment and evidence required to demonstrate competency in this unit

The evidence required to demonstrate competency in this unit must be relevant to and satisfy all of the requirements of the elements and performance criteria of this unit and include demonstration of

locating interpreting and applying relevant information

identifying workplace structures roles and responsibilities of the individuals authority system and contacts

explaining the workplace procedures and ethical requirements relevant to the job role

explaining workplace operating principles products and services relating to the job role

explaining the purpose and requirements of the customers needs and the impact of that relationship to industry

using workplace colloquial and technical language and communication technologies in the workplace context

conveying information in written and oral form

maintaining basic workplace documentation and records

explaining the contract arrangements for different job roles

showing evidence of application of relevant legislation as it applies to the job role

showing evidence of application of relevant guidelines relating to the use of equipment as it applies to the job role

showing evidence of application of emergency procedures as it applies to the job role

identifying processes to report any workplace incidents andor problems in accordance with regulations

Context of and specific resources for assessment

Performance is demonstrated consistently over a period of time and in a suitable range of contexts

Resources for assessment include

a range of relevant exercises case studies andor other simulated practical and knowledge assessment andor

access to an appropriate range of relevant operational situations in the workplace

In both real and simulated environments access is required to

relevant and appropriate materials and equipment and

applicable documentation including workplace procedures regulations codes of practice and operation manuals

Method of assessment

Assessment of this unit must be undertaken by a registered training organisation

As a minimum assessment of knowledge must be conducted through appropriate writtenoral tests

Practical assessment must occur

through activities in an appropriately simulated environment at the registered training organisation andor

in an appropriate range of situations in the workplace

Organisational structures may include:

Equipment and technology may include:

Operations may be conducted:

Legislative and regulatory requirements may include:

Policies and procedures may include: